Privacy Policy

Last updated: August 2026

sepia-birch ("we", "us", or "our") operates the website sepia-birch.com. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

Information We Collect

We collect several different types of information for various purposes to provide and improve our Service to you.

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

• Name
• Email address
• Address (for service delivery purposes)
• Information about your pet(s)
• Service preferences and booking history

Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

How We Use Your Information

sepia-birch uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To schedule and manage appointments

Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a contract when providing our services
• Your consent for marketing communications
• Our legitimate business interests where these do not override your rights
• Compliance with legal obligations

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Data Security

The security of your data is important to us. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Your Rights

Under data protection legislation, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us using the details provided below.

Third-Party Services

We may employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]
Address: 14 Meadow Lane, Wolverhampton, WV3 7BH, United Kingdom